Welcome to the official website for Technology Driven Outcomes Pty Ltd (DOTec)
The level of competition in all sectors of the marketplace has increased driven by the uptake in technology combined with financial pressures resulting from the GFC. Never has it been easier to enter and leave consumer markets. The cost of entry is lower than ever and the ability of smaller emerging players to establish a foothold never greater.
The one constant is the need to capture the heart, mind and imagination of the consumer and to hold it in the face of fierce competition. So called customer loyalty is a rare commodity that is not a right but a privilege that must be won, defended and proven every day. Indeed, the real measure of customer loyalty or customer “stickability” is the inverse of churn and results from customer value being delivered in a consistent, expected and valued manner.
The values, personality and behaviour exhibited by the brand across all customer touchpoints is how your relationship will be measured by those customers. DOTec is ready to be a willing partner in assisting you in shaping that relationship to ensure your brand is appreciated and valued by your customers resulting in lowering rates of churn. Excellence in processes, responsiveness to customer feedback, quality and consistency – that is how you would wish your brand to be valued?
DOTec partners with breakthrough organisations which bring a unique combination of qualities together to address your organisations needs. A portfolio of products and services has been assembled to achieve this goal of increasing brand value. This is not a process that employs an army of new graduates for years. DOTec can begin the flow of improvements in as little as a few weeks utilising our highly skilled and experienced consultants.
Contact us today to start your organisation on the road to enhanced brand value.
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Customer Experience Analytics
ClickFox – Cross Channel analytics, Tracking Multi-channel Customer Experiences
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Customer Experience Analytics
ClickFox – Customer Experience Modelling, measuring, reporting
Call Centre and IVR Optimisation
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Customer Experience Optimisation
ClickFox, Metastorm – Closed loop process of total optimisation of brand behaviour across all customer touchpoints including minimising channel cost and performance while delivering the most appropriate advertisements to targeted customers
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